Job description

• Support a client centered operations with a mindset of care, compassion, and acceptance with an unbiased approach.

• Be aware of Client(s) special circumstances (e.g., health concerns, peak stress time, emotional difficulties, problems…etc.…)

• At times require you to be resourceful and can make decisions in a timely efficient manner using the training and guidance you have been given.

• Recognize that diversity of culture, personality, and life experience are ingredients for a better world.

• Communicate with Client(s) and team member(s) with professionalism and respect.

• Flexibility and solution focused with the desire to learn at all times with the ability to recover with poise and ease from setbacks.

• Understand and abide by the confidentiality standards of the organization.

• Assist client(s) with basic needs in a safe and secure setting.

• Ensure that all health and safety standards are followed and corrected when needed.

• Provide a warm and welcoming, safe space for the families we serve.

• Strong time management skills and the ability to work independently with little supervision.

• Ability to multitask, handle on-site crisis and adapt to the changing needs of the families we serve with compassion and care with attention to detail.

Your responsibilities are:

• Provide problem-solving, safety planning, education, advocacy, and referrals to current clients as appropriate.

• Perform crisis intervention and take appropriate action, including new client intake and exit procedures.

• Participate in all aspects of food and beverage services on campus (preparing meals, setting out meals, serving meals, and cleaning up).

• Prepare, clean, and make ready rooms and community spaces for incoming or transitioning clients.

• Provide general support to clients in accessing basic needs items and navigating communal living.

• Participate in the care of the overall campus, including environmental services, trash collection and disposal, meal prep & service, inventory management, and general care of all spaces.

• Assist in overall office administration and maintenance, including data tracking & collection, supply ordering, picking up and distribution of donations or purchases, coordinating maintenance and upkeep of agency equipment and spaces.

• Maintain accurate and timely documentation of client services.

• Work directly with other agency staff, vendors, volunteers, and donors for the purposes of coordinating needs and services of residential clients.

• Assists with any other projects/tasks as assigned.

Skills / Requirements:

• High School Diploma or GED or higher

• Experience in social services atmosphere; customer service or client facing environment.

• Strong ability to multi-task and make critical decisions without a supervisor present.

• Must be able to demonstrate empathy and sensitivity to all clients.

• Ability to demonstrate the ability to manage potentially high stress situations.

• Ability to manage time and complete multiple activities within a timeframe.

• Ability to communicate effectively, both orally and in writing

• Experience with Microsoft Office (Word, Excel, PowerPoint) and Outlook, cloud-based storage systems, and file management software is preferred.

• Bilingual (English/Spanish) is preferred.

• Ability to walk, climb stairs and stand for prolonged periods of time.

• Ability to lift and carry 25lbs to 50lbs.

Training provided:

· Basic first aid and CPR

· Food handlers

· Crisis calls and intervention

· De-escalation

· Trauma informed care

· Mental health/ peer support

· Active attacker training with local law enforcement agencies

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• 3 days a week

• 12 hour shift (7am to 7pm)

• May be required to work holidays

Education:

• High school or equivalent (Preferred)

License/Certification:

• CPR Certification (Preferred)

Work Location: In person